FAQ

Ordering, plainly answered.

The questions we hear most, answered the way we answer them by email. Anything else — the contact desk replies within one business day.

Ordering

How do I place an order?: Write to us via the contact form, email or Telegram with the product codes and quantities. We confirm availability, total and delivery estimate before anything is sent — you never pay for stock that is not reserved for you.
Is there a minimum order?: No. Single vials are available; stacks ship as their numbered cartons.
Which payment methods do you accept?: Bank transfer (CHF/EUR) and major cryptocurrencies. Payment details accompany your order confirmation.

Where do you ship?: Worldwide. Dispatch is from Zürich within 48 hours of payment confirmation, tracked door to door.
How is the parcel packed?: Plain, discreet outer packaging with no product names on the outside. Temperature-sensitive items travel in validated cold-chain packaging at 2–8 °C.
How long does delivery take?: Switzerland 1–2 business days, EU 2–5, elsewhere 4–10 depending on customs. The tracking reference is shared as soon as the parcel leaves.

Does my order include a certificate of analysis?: Yes. Every lot ships with its COA — HPLC purity, mass-spectrometry identity confirmation, manufacture and expiry dates — matched to the lot number on your carton.
Can I check a lot number before or after ordering?: Yes. Use the verification page: the lot number printed on your carton resolves to its analytical record in our registry.
What does 'research use only' mean?: All compounds are supplied strictly for in-vitro laboratory research. They are not medicines, not for human or veterinary use, and are sold with that understanding.